Refund & Cancellation Policy

1. General Refund Policy

Refund requests are considered based on the service purchased and whether the service has already been started, delivered, or used.

Where a service has not yet been started or delivered, we may be able to provide a refund after reviewing the request.

Once a personalised astrology report, consultation, reading, session, or other digital service has been substantially delivered, a refund may not be available.

2. Digital Reports & Kundli Services

For personalised digital products such as Kundli reports, birth-chart reports, astrology reports, or personalised recommendations:

• A refund may be considered if the service has not yet been generated or delivered.
• Once the personalised report has been generated and delivered, refunds are generally not available.
• If you receive an incorrect, incomplete, or technically damaged report, please contact us so that we can review the issue and, where appropriate, correct or regenerate the service.

3. Astrology Consultations and Live Sessions

For chat, call, video, or other live consultations:

• If you cancel before the consultation begins, we may provide a refund or allow you to reschedule, depending on the service.
• If the consultation has already started, a refund may not be available.
• If an astrologer or expert does not attend a confirmed session, we may offer rescheduling or a refund, subject to verification.
• Technical problems may be reviewed individually.

4. AI Astrology Services

For AI-powered astrology services:

• If the service has not been used or generated, a refund request may be considered.
• Once the service has been accessed, generated, or substantially used, refunds may not be available.
• If there is a genuine technical issue that prevents you from receiving the service, please contact us so we can investigate and resolve it.

5. Subscriptions or Memberships

If WowJyotish offers any subscription or membership:

• You may cancel future renewals through the available account or subscription settings, where provided.
• Cancellation normally prevents the next renewal but does not automatically refund the current billing period.
• Refunds for an active subscription will be considered according to the specific subscription terms and applicable law.

6. Duplicate Payments

If you believe you have been charged more than once for the same transaction, please contact us with the transaction details.

After verification, the duplicate amount may be refunded to the original payment method.

7. Failed or Reversed Payments

Sometimes a payment may appear to have been deducted from your bank account even though the order was not successfully completed.

In such cases, the payment may be automatically reversed by the payment provider.

If the amount is not returned within the applicable banking/payment-provider timeline, please contact us with your transaction details so we can investigate.

8. How to Request a Refund

To request a refund, please contact WowJyotish through the contact details available on our website.

Please provide:

• Your registered name
• Email address or mobile number
• Order or transaction ID
• Date of payment
• Name of the service purchased
• Reason for the refund request

Providing complete information helps us review your request faster.

9. Refund Processing

If a refund is approved, it will normally be processed through the original payment method used for the transaction.

The time taken for the amount to appear in your bank account, card, UPI account, or other payment method may depend on the payment provider and your bank.

10. Refund Review

Each refund request may be reviewed based on:

• The service purchased
• Whether the service has been used
• Whether the service has already been delivered
• The reason for the request
• Any technical or payment-related issue
• Applicable consumer and payment laws

We aim to handle genuine issues fairly and reasonably.

11. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with the updated date.

12. Contact Us

For refund, cancellation, payment, or order-related questions, please contact WowJyotish through the contact details provided on our website.